Terms of Service

1. What this service is

Punta Cana Work ("we", "the platform") operates an online marketplace at puntacanawork.com that introduces people who need home and property services ("homeowners") to independent service providers ("professionals") in the Punta Cana region of the Dominican Republic.

We are an introduction service only. We are not a party to any agreement you make with another user. We do not perform, supervise, guarantee, insure or warrant any work. We do not employ professionals; they are independent businesses and contractors.

2. Accounts

You must be at least 18 years old and provide accurate information. You are responsible for everything done through your account. Access is by a one-time code sent to your email address, so keep your email account secure. Tell us promptly if you believe your account has been used without your permission.

3. Homeowners

  • Posting a job is free. You are under no obligation to hire anyone.
  • Describe the work honestly. Do not post another person's contact details or property without permission.
  • Each job accepts up to 3 quotes and stays open for 14 days.
  • When you accept a quote, your contact details are shared with that professional so the work can be arranged.
  • Payment is arranged directly with the professional. We do not currently process payments or hold funds.

4. Professionals

  • You must be a genuine service provider and must hold any licence, registration or permit that Dominican law requires for the work you offer.
  • Your application is reviewed before approval. We may decline or later suspend an account at our discretion, including for repeated no-shows, misrepresentation, or conduct that puts users at risk.
  • Quotes are your offer to the homeowner. Honour the price and start date you give, or withdraw the quote before it is accepted.
  • Do not use contact details obtained through the platform for marketing unrelated to the job.
  • You are solely responsible for the work you perform, your own tax and social-security obligations, and any insurance you carry.

5. Reviews

Only a homeowner who hired a professional through the platform and confirmed the job complete may leave a review. Reviews must be honest and relate to the work. We may remove a review that is abusive, contains personal data, or is demonstrably false. We do not write, buy or fabricate reviews.

6. Prohibited use

Do not use the platform to post unlawful, misleading, discriminatory or abusive content; to scrape or bulk-collect user data; to circumvent the quote limit through multiple accounts; or to interfere with the operation of the service.

7. Fees

The service is currently free for both homeowners and professionals. If we introduce fees we will give notice before they apply.

8. Liability

To the fullest extent permitted by Dominican law: the platform is provided "as is"; we do not guarantee that any job will receive quotes or that any professional will be suitable; and we are not liable for the acts, omissions, workmanship, delay, loss or damage caused by any user. Disputes about work, price or damage are between the homeowner and the professional. Nothing in these terms excludes liability that cannot lawfully be excluded.

9. Suspension and termination

We may suspend or close an account that breaches these terms. You may close your account at any time by contacting us.

10. Governing law

These terms are governed by the laws of the Dominican Republic, and the courts of the Dominican Republic have jurisdiction.

11. Changes

We may update these terms. Material changes will be notified to registered users by email.

Last updated August 2026. Questions: contact us.