Terms of Service

1. What this service is

Punta Cana Work ("we", "the platform") operates an online marketplace at puntacanawork.com that introduces people who need home and property services ("homeowners") to independent service providers ("professionals") in the Dominican Republic.

We are an introduction service only. We are not a party to any agreement you make with another user. We do not perform, supervise, guarantee, insure or warrant any work. We do not employ professionals; they are independent businesses and contractors.

2. Accounts

You must be at least 18 years old and provide accurate information. You are responsible for everything done through your account. Access is by a one-time code sent to your email address, so keep your email account secure. Tell us promptly if you believe your account has been used without your permission.

One account can both hire professionals and work as one. Buying is switched on by you and takes effect at once; selling is switched on by us, after we review an application, and can be declined or withdrawn on the terms in clause 5. Which one you are using at a given moment is a display setting and changes nothing about what you have agreed: the fee in clause 9 applies to every job you complete as a professional, whether or not you also buy, and it is never charged on a job you post.

You cannot quote on your own job. A job you posted does not appear in your professional feed, we do not notify you about it, and a quote on it is refused. Where you both buy and sell, the two sides of your account are treated as one person for this purpose and for no other.

3. Homeowners

Posting a job is free. You are under no obligation to hire anyone.
Describe the work honestly. Do not post another person's contact details or property without permission.
Each job accepts up to 3 quotes and stays open for 14 days.
When you accept a quote, your contact details are shared with that professional so the work can be arranged.
Payment is arranged directly with the professional. We do not currently process payments or hold funds.
Repeat visits. A recurring plan is priced per visit, and the platform fee is charged on each completed visit — not on the plan. Either of you may end a plan with reasonable notice; visits that have not happened are cancelled and visits already carried out stand. Pausing a plan stops new visits being created and stops the fee with them.

4. Professionals

You must be a genuine service provider and must hold any licence, registration or permit that Dominican law requires for the work you offer.
Your application is reviewed before approval. We may decline or later suspend an account at our discretion, including for repeated no-shows, misrepresentation, or conduct that puts users at risk.
Quotes are your offer to the homeowner. Honour the price and start date you give, or withdraw the quote before it is accepted.
Do not use contact details obtained through the platform for marketing unrelated to the job.
You are solely responsible for the work you perform, your own tax and social-security obligations, and any insurance you carry.
If you send employees, subcontractors or anyone else to a job on your behalf, you remain responsible for their conduct on the platform and at the property, and for making sure they are entitled to do the work. Their access is granted by you and ends when you remove them.
You must hold a valid Dominican tax registration number (RNC) and keep it current. We may ask you to correct or update it, and an application without one is not accepted.

5. Scheduling, attendance and the record on site

A date and half-day for a job is agreed between the homeowner and the professional, through the platform or otherwise. One of you proposes it and the other confirms it; until it is confirmed it is a proposal, not an appointment.

We are not a party to that arrangement. We do not guarantee that any professional will attend on any date, that work will start or finish when either of you expects, or that a confirmed date will be kept. Changing or cancelling an agreed date is between the two of you, and a professional who repeatedly fails to attend may have their account suspended under clause 4.

We send each side a reminder the day before a confirmed job. That reminder is a courtesy and nothing more: it is not a condition of the arrangement, missing one does not excuse a missed appointment, and you can turn it off in your account settings at any time. Arrangements made outside the platform are your own and we know nothing about them.

The record made on site. A professional may record the work as they do it: marking that they have arrived, ticking off what was quoted, and photographing the property before and after. Those photographs are taken by the professional at your property and stored by us. They are shown to you on the job once the work is marked complete, and our staff can see them. From 30 August 2026 a job cannot be marked complete without at least one photograph of how the work was left; jobs hired before that date are unaffected. Anyone present may sign for the work on the professional's device — signing is optional, a job finished with nobody at home is finished, and where somebody does sign, the name they give appears on the record and on any invoice for that job. The record is the professional's own account of what they did: we do not check that it is accurate or complete, and it is not a warranty by us of anything.

6. Messaging

Homeowners, property managers and professionals can message each other through the platform: on a job, and from a professional's public profile. Messages are stored by us and are not private between you and the other person alone. We can read them, and we may do so to investigate a report, resolve a dispute or comply with a legal obligation. Our staff may also post in a conversation, and are always labelled when they do.

Messages are stored in the language they were written in and shown to the other person translated automatically. A translation is a convenience and may be wrong; the original text is what was said, and it is always available.

Writing to a professional from their profile is not a job, a quote or a booking, and puts neither of you under any obligation. It does not share your email address, your telephone number or any property address with them — a professional sees your name. Limits apply to how many conversations you may start and how many messages you may send in a period; they exist to stop bulk messaging and are not a promise of any particular allowance.

Do not use messaging to send unlawful, misleading or abusive content, to advertise unrelated services, or to move a job off the platform in order to avoid our fees. We may remove a message, close a conversation or suspend an account under clauses 8 and 12.

7. Ratings and reviews

After a job is completed and confirmed, both sides may rate each other: a homeowner may review the professional they hired, and that professional may rate what it was like to work for the homeowner.

Neither rating is shown to the other party until both have been submitted, or fourteen days have passed since the job was completed, whichever comes first. This is so that neither of you is writing a reply to the other.

A homeowner's review of a professional appears on that professional's public profile. A professional's rating of a client does not appear publicly anywhere: it is shown only to professionals considering that client's jobs, as an average and the tags most often given, never as anyone's words or name. We do not display a client's score to other homeowners, on any public page, or in any email.

Ratings must be honest and must relate to the job. Do not include personal data, abuse, or anything unrelated to the work. We may remove a rating or review that breaches these terms, and we do not write, buy or fabricate either kind.

Your rating history belongs to the account, not to the sign-up. If you close your account and later open a new one, we may recognise it from the details you give us — your email address, your telephone number, and for a professional your RNC or cédula — and reconnect it to the ratings, reviews and standing of the account you closed. Closing an account does not clear a rating, an unpaid platform fee or a suspension. We do this to keep ratings meaningful for the person reading them; we tell operators only that two accounts are connected, never the details that connected them.

8. Prohibited use

Do not use the platform to post unlawful, misleading, discriminatory or abusive content; to scrape or bulk-collect user data; to circumvent the quote limit through multiple accounts; or to interfere with the operation of the service.

9. Fees

Homeowners and property managers are not charged. Posting a job, receiving quotes, holding properties and passing an invoice on to your own client are free, and we take nothing from what you pay a professional.

Professionals choose a plan. Start costs nothing per month; every other plan carries the monthly price shown on our pricing page. Each plan sets how many quotes you may send and how many invoices you may issue in a calendar month, measured on Dominican time and reset on the 1st. Every plan has a monthly invoice allowance, including the largest; the number is on the pricing page and is the figure that applies to your plan. Reaching an allowance stops you sending further quotes or issuing further invoices that month; it never affects work already in progress, invoices already issued, payments, or your access to your own records. To issue or quote more, move to a plan with a larger allowance.

Enterprise plans are agreed individually and carry no published price. The allowance, the price and any other term of that plan are what we agree with you in writing; everything else in these terms continues to apply.

A platform fee of 10% of the value of each completed job is payable on every plan, including Start, and is capped at US$100 for any one job. It is charged on the accepted quote once the job is completed and confirmed. The cap applies to each job separately, including each visit on a recurring service plan; it is not a monthly maximum. Where we have agreed in writing to waive that fee, the waiver applies to it alone and not to any monthly plan price.

Electronic invoicing (e-CF) is available on every plan, including Start. Issuing an e-CF requires an electronic-issuer authorisation from the DGII and a digital certificate in your own name, which you obtain from an authorised certifier and pay for yourself; it is not included in any plan price. Where you ask us to obtain and manage that certificate for you, that is an optional service billed separately at the published price, in addition to the certifier's own fee. We set up and manage your e-CF account on the platform at no additional charge. The monthly invoice allowance of your plan still applies.

We may mark an account complimentary, which means no monthly price and no limits. It is granted at our discretion, has no fixed term, and we may end it on notice.

A change of plan takes effect at the end of the month you have already paid for, in either direction, and your existing plan and its allowances stand until then. Where nothing has been paid for — moving off a free plan — the change takes effect at once and is invoiced for a full month at the new price on the day you change. There is no proration and no refund of a month already paid. All professional fees are invoiced by us and paid directly; we do not process card payments and we do not process payments between homeowners and professionals. We will give notice before changing any price.

10. Invoices and payments

Professionals, and property managers acting for their clients, can issue invoices through the platform. We issue and track those invoices on their behalf. We do not collect, hold, transfer or refund any money. Payment is made directly between the parties, by whatever means they agree, and any bank details on an invoice are the issuer's own.

The invoice details you supply — your legal name, fiscal address, tax registration number, bank details and the lines you put on an invoice — are your responsibility. We do not verify them, and we do not check that an invoice is correct, complete or compliant with Dominican tax law. Each invoice records the details as they stood when it was issued; editing your details later changes future invoices only.

If you believe an invoice you have received is wrong, you can raise that through the platform. Doing so tells the person who issued it and pauses our payment reminders. It does nothing else: the disagreement is between the two of you, we are not a party to it, we do not arbitrate it, and we do not hold or return funds. Our platform fee to professionals is unchanged by any of this and is charged separately under clause 9.

Invoicing your own clients. A professional may also issue an invoice to a client of their own — somebody who never posted a job here and holds no account with us. That invoice is the professional's own fiscal act towards their own client. We are not a party to it. We do not introduce that client, we take no commission on it, we do not verify who they are, and we do not collect, hold or chase the money. Our role is the tool: we number the document, produce the PDF, and where electronic invoicing is switched on we transmit it under clause 11. The professional decides who to bill, for what and on what terms, and is responsible for the accuracy of the client details they record here and for their own tax obligations under this clause and clause 11. A client invoiced this way is not signed up to anything: they receive an invoice by email and a link to read it, and no account is created for them.

11. Electronic invoicing (e-CF)

Dominican law (Ley 32-23, published by the DGII) requires invoices to be issued as electronic fiscal receipts (e-CF) and filed with the DGII. The issuer is the taxpayer, not us. An e-CF is issued under your own RNC, using a digital certificate issued to you personally by a certification authority authorised by INDOTEL, after the DGII has authorised you as an electronic issuer. We cannot obtain your certificate, your authorisation or your e-NCF sequences for you, and nothing on this platform is a substitute for any of them.

Where you have completed those steps and we have switched electronic invoicing on for your account, we transmit the invoices you issue here to the DGII through a certified electronic invoicing provider, and record what the DGII answers. We do not guarantee that any particular invoice will be accepted, that transmission will be immediate, or that the service will be available at any given moment. Responsibility for the content of an invoice, and for meeting your own filing obligations and deadlines, remains yours under clause 10.

If an invoice has not been accepted as an e-CF, the document we produce says so on its face and is a commercial record only. Your digital certificate expires and must be renewed by you; while it is expired we cannot issue e-CF on your behalf. You remain responsible for keeping your own copies of every e-CF issued and received for as long as Dominican law requires.

12. Liability

To the fullest extent permitted by Dominican law: the platform is provided "as is"; we do not guarantee that any job will receive quotes or that any professional will be suitable; and we are not liable for the acts, omissions, workmanship, delay, loss or damage caused by any user. Disputes about work, price or damage are between the homeowner and the professional. Nothing in these terms excludes liability that cannot lawfully be excluded.

13. Suspension and termination

We may suspend or close an account that breaches these terms. You may close your account at any time by contacting us.

14. Governing law

These terms are governed by the laws of the Dominican Republic, and the courts of the Dominican Republic have jurisdiction.

15. Changes

We may update these terms. Material changes will be notified to registered users by email.

16. Property records

Homeowners and property managers may store information about a property on this platform: equipment details, notes, access codes, passwords and files such as deeds, policies and manuals. You are responsible for the accuracy of what you store and for having the right to store it. Do not upload anything you are not entitled to hold, and do not store payment card details.

We hold this material on your behalf. Passwords, access codes and account numbers are encrypted before they are stored, are hidden by default everywhere they appear, and are recorded every time they are shown, including the person who asked and the reason. We do not read them for any other purpose and we do not sell or share them.

What a professional receives. A professional you hire, and any technician their company sends, receives only what the job requires: the equipment details for the machines the job is about, and the gate and alarm codes for that property while the job is running. They never receive your other stored information, your documents, your notes, or what a piece of equipment would cost to replace. A professional who has only quoted receives none of it.

We keep this material until you delete the property or your account, at which point it is erased along with the files. The record of who was shown a code is kept, because it is a security record and not your personal data.

Last updated 13 September 2026. Questions: contact us.